Monday, October 14, 2013

Amazon and Censorship - The Battle Continues


When all the crap came down about books being pulled from Amazon and other distributors, I started trying to figure out what was going on and contacted several of my geek friends. As near as we can determine the various ebook distributors are using software that scans uploaded ebooks for various terms that may indicate abusive or offensive material. 

What are these words? No one knows and no one can get answers. I know this because my geek colleagues and I have tried to get those answers.

Why can’t we get answers? Because the sysadmin or a committee will set the parameters for the search terms and this is based on their terms of service and personal opinions of what constitutes offensive material.  Subjective much?

What does that mean?  It means that any ebook containing words like “rape”, or phrases that may indicate nonconsent or dubious consent, or incestuous relationships, bondage, domination, submission, sadism, masochism, or any number of other words and phrases as determined by nebulous authorities will be pulled by the computer.

Yes, you read that right – some nameless, faceless individual guided by extremely ambiguous terms of service and guidelines, and their personal opinion inputs arbitrary words and phrases as search criteria, then turns the computer loose to pull ebooks because they have been determined to be pornography, abusive, offensive or just something a few zealots have determined is “undesirable”.

Yes, the implication is correct.  Adults are being told what they can and can’t read, even in the face of the US Constitution and the US Supreme Court rulings regarding pornography.  See the thumbnails of the cases cited here :



Keep in mind, that no one has an argument with the ruling that adults have the right to restrict what children will be able to access, but I’m talking about what ADULTS can access and purchase.

Then there is the issue of interference with a person’s livelihood since writing is, in fact, a job.

As long as we’re discussing subjective criteria for undesirable, offensive material, then I’d like an answer to this question:  Why is the Fifty Shades of Grey Trilogy still for sale?

Amazon is, without qualification/argument, the largest book distributor in the world. Where goes Amazon, so go the rest of the lemmings.  So, as an author what can you do?  As a reader, what can you do?

Authors:
Email your Amazon contact and request SPECIFIC REASONS why they have removed your book(s). Do not settle for anything less than a very detailed explanation.  In many cases, when a human takes a look at the books, they are reinstated because there was really nothing wrong in the first place.  That doesn’t help you with your lost sales during the period when the book was blocked, but at least it’ll be back up and available for sale.

UK authors:  Until your new obscenity laws are challenged through your courts, you are pretty much SOL, but I would suggest that you do the same. Email and demand a detailed explanation of why your book(s) was/were removed/blocked.

Readers:
Now, here is where the real power lies – money. Our wallets have incredible power. I personally purchase close to 1000 (one thousand – and you did read that right) books PER YEAR. I have the receipts to prove it.  And my numbers sometimes don’t even come close to some other folks’ numbers. The point is, I’m not the only one who buys up in the high hundreds of books per year. Do the math and then think about that incredible amount of revenue.

Now you understand just where the power lies, right? So how do we use it?

We sit down and email Amazon AND we write to Jeff Bezos AND we pick up the phone and call Amazon’s global headquarters:

Jeffrey Bezos, CEO
Amazon Incorporated Headquarters
410 Terry Avenue North
Seattle, Washington USA    98109

Phone:  +1-206-266-1000

If you call, you want to speak to the VP in charge of customer relations.

When you write or call, do NOT get emotional.  Talk money.  Tell them how much you spend on books per year.  Tell them about the other products you order from Amazon. Tell them that you have no problem with switching over to some other ereader because there are free apps out there for the other readers available on the market, and there is file converter software like Calibre that can convert the proprietary files. Make no bones about the fact that you will go elsewhere to purchase the other products Amazon sells.  Make the point that Amazon is NOT the only game in town and you will take your business elsewhere. Not only that, you will encourage your friends on Facebook, Twitter, MySpace and any other social networking media you use to do the same. And, oh, by the way, some of those friends out there are probably Amazon stockholders.  Jus’ sayin’…

Amazon will act like it really doesn’t make a difference to them, that they are sorry to see you go (remember, to them you are just one small fish in a big sea). The thing is, if enough people protest and boycott, Amazon will get the message and learn the same lesson just like PayPal did.

Remember:  When talking to big corporations, leave the emotion at the door or in your closet.  TALK NUMBERS. This is the only language they speak.

Speaking of numbers…Think about this:  Amazon Prime charges $79.00/year for membership. Yes, you do get a good bang for your buck.  BUT… if 10 Prime members cancel their membership, that’s lost revenue of $790.00 per year, if 1000 members cancel that’s $79,000/year.  If 100,000 members cancel because they will not sit still for this crap that is 7.9 MILLION per year in lost revenue.  Now, those numbers are not chump change to stockholders. And 100,000 possible dropped Prime memberships is not an impossible number thanks to the prevalence of various social media out there. Some of us use several social networking sites. 

One last thing, if they tell you that they are filtering results (which is what they tried to pull with me), insist that they give you instructions on how to turn off any filters. I’m still waiting on a reply to that question.

If you don’t act, one morning you’ll wake up and the zealots, corporations and lazy parents will have determined what you can and can’t read.  Is that really what you want? 

EDITED TO ADD FOLLOW-UP COMMENT:  There does seem to be a pattern after all. Attention authors:  Watch those titles.  Words like CAPTIVE, RAPE, DAUGHTER, DADDY, various animals, TAKEN, etc. will probably get your book flagged. Just remember, be sure to contact the distributor and demand a detailed explanation of why your book(s) was/were taken down.

3 comments:

  1. Excellent information. Thank you for posting this. I will share everywhere I can.

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  2. I had several titles banned. None of my books have rape or incest or any of that. I emailed five times for each title to ask why, only to get the same vague response that the content was objectionable. I called only to be told there was no one I could talk to and I should email. There are plenty of books still up with captive and taken in the titles. One of mine had the word babysitter. But the bestsellers with captive and taken in the titles make Amazon money. My erotic stories only sell a handful a month. Which I think is far more the plan here. Get rid of us, because we don't matter, and Amazon can say they did something.

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